Rustic Metal Creations Personalized Jewelry > FAQ > FAQ's



STORE CLOSING JANUARY 1st 2018

Unique handmade jewelry and accessories that represent you, your life, and those you cherish most.
Each piece personalized piece is made by request so they can be fully customized.



SHIPPING
too see shipping options, simply add items to your cart, enter your mailing address to see options to your location.

Canada and USA only.


PAYMENT
Visa, Mastercard, American Express, Email Money Transfer or Paypal
Visa/MC Gift cards, Debit cards and Pre-paid cards are also accepted.
All prices are in Canadian dollars

Take advantage of the low Canadian dollar. your issuing bank will automatically calculate the exchange for you, as will paypal.


WHEN WILL I GET MY ORDER?
All personalized orders are made from scratch especially for you - they are not pre-made. I am the manufacturer. No computers, No machines are used to make your special piece.
Processing time varies greatly throughout the year. If you require your order by a specific date please leave a note in the additional comment box.

Ready made items ship out in 1-3 business days, (unless part of an order that contains personalized items) then they will ship when your personalized order is ready. If you need the ready to ship items quicker, purchase them separately.
(excludes weekends and holidays)

Please message liz (at) rusticmetalcreations.com to make arrangements if you need a personalized order by a specific date or for special requests.


CAN YOU SHIP TO ANOTHER ADDRESS?
Yes, I can ship directly to the recipient. we never include invoices, nor packing slips.



WHAT IS YOUR JEWELRY MADE OF?
We use and work with several different metals –

Sterling Silver – .925 Solid Sterling Silver. Timeless, classic and a favorite among many. With minimal care it will last a lifetime.

Stainless Steel – 304 grade stainless steel which is anti-rust, anti-tarnish, strong metal that will not bend easily. It can be worn by just about everyone, considered hypoallergenic for most. All stainless steel will be given a 'brushed' finish.

Copper & Brass – The Mixed Metals look is the current trend. Beautiful warm & earthy colors. They naturally 'age' to a deep darker shade (copper more so than brass metal) it is recommended to avoid contact with water.

Gold Plated A thin coat of 16k gold plate over brass. Plated jewelry is a wonderful, affordable way to add a sophisticated look, with the 'look' of real gold. It is also a great choice for those with skin sensitivities.

Rose Gold Plated A thin coat of 16k rose gold plate over brass.
Plated jewelry is a wonderful, affordable way to add a sophisticated look, and is very much on trend right now. It is also a great choice for those with skin sensitivities.

14K Gold Fill - real gold pressure bonded to brass. not to be confused with gold plating Gold filled contains more gold than plated metal. long lasting, low maintenance and tarnish resistant.

Note: Some of the ‘add on’ accent charms are made of various materials;Antique Silver-tone alloy, Stainless Steel, Pewter or Sterling Silver.



WILL IT TARNISH?

Stainless steel will not tarnish. I've had numerous customers say how well their copper, brass or sterling jewelry has held up after a year or more, so this will vary based on use, care and skin type and location/climate. To clean your piece (copper, brass or sterling silver) we recommend using a polish pad, or MAAS metal polish (available at Home Hardware or Amazon).
Find polish pads
here.

For more helpful tips visit Jewelry Care


DO YOU OFFER REFUND OR EXCHANGES?
Due to the custom nature of my designs. I do not offer refunds. But will work with you to accept exchanges, replacement, or store credit, within 7 days upon arrival. Please contact me for further instruction. I regret but i cannot redo an item because of the font chosen.


I WANT SOMETHING THAT IS NOT SHOWN, CAN YOU MAKE IT FOR ME?
Sorry, Im not able to accept special requests at this time.


CAN I CONTACT YOU BY PHONE OR CAN YOU CALL ME?
I do not have staff to answer phones.
It is not possible at this time to communicate with everyone by telephone. I would be happy to assist you through Email: liz at rusticmetalcreations.com