Rustic Metal Creations Personalized Jewelry > FAQ > FAQ's



Unique handmade jewelry and accessories that represent you, your life, and those you cherish most.
Each piece personalized piece is made by request so they can be fully customized.



SHIPPING
CANADA By default we ship by Basic Canada Post NonStandard Letter Mail, mainly because its affordable and that what many customers have asked for.
this is an economy service and should not be relied upon for tight deadlines.
* It is not lettermail, its actually called Non Standard Oversize Mail and it processed differently than letters and cards. Bubble mailers with objects inside are not machine sorted.

Expedited Parcel and Xpress Post options available starting at $9.00+ or qualify for FREE shipping with purchase of $50 or more
We also offer Fedex ground which usually takes 1-2 business days in Ontario, and 3-5 business days elsewhere.


USA
orders ship by USPS First Class OR Priority
through Buffalo, New York through a Canadian broker.
Orders must still pass US customs border inspection. Once your order is marked as shipped, allow 2-5 days for the initial tracking scan. no taxes, no customs fees.


UK, Australia, Norway, Netherlands, New Zealand
Orders ship by USPS through Buffalo, NY by a broker. Transit time is approx 12-21 days. Any country tax, import, customs fees are the responsibility of the buyer.
Most times orders under $20 are not taxed. I cannot mark it as 'gift' as this website is on file with Canada/USA border services.



PAYMENT
Visa, Mastercard, American Express, Email Money Transfer or Paypal
Visa/MC Gift cards, Debit cards and Pre-paid cards are also accepted.
All prices are in Canadian dollars

Take advantage of the low Canadian dollar. your issuing bank will automatically calculate the exchange for you, as will paypal.


WHEN WILL I GET MY ORDER?
All personalized orders are made from scratch especially for you - they are not pre-made. I am the manufacturer. No computers, No machines are used to make your special piece.
Processing time varies greatly throughout the year. If you require your order by a specific date please leave a note in the additional comment box. I will try to accommodate when possible.

We are expanding our ready made designs. For ready made items, see our ready to ship collection. They ship next business day, (unless part of an order that contains personalized items) then they will ship when your personalized order is ready. If you need the ready to ship items quicker, purchase them separately.
(excludes weekends and holidays)

Please message liz (at) rusticmetalcreations.com to make arrangements if you need a personalized order by a specific date or for special requests.


I NEED MY ORDER ASAP - DO YOU OFFER RUSH SERVICES?
Yes, Please contact me with your time restraints.
Make note of the date required by. I will do everything possible to get it to you in time,
however factors like; time of year (workload), current material stock, scheduling conflicts etc, may prevent me from meeting very short deadlines.


CAN YOU SHIP TO ANOTHER ADDRESS?
Yes, I can ship directly to the recipient. we never include invoices, nor packing slips.


DO THE NECKLACES COME WITH A CHAIN?
YES, you have the option to choose your chain. There are 4-5 styles of chain available.
Some designs will only allow for one particular style of chain. See
ChainSamples


WHAT IS YOUR JEWELRY MADE OF?
We use and work with several different metals –

Sterling Silver – .925 Solid Sterling Silver. Timeless, classic and a favorite among many. With minimal care it will last a lifetime.

Stainless Steel – 304 grade stainless steel which is anti-rust, anti-tarnish, strong metal that will not bend easily. It can be worn by just about everyone, considered hypoallergenic for most. All stainless steel will be given a 'brushed' finish.

Copper & Brass – The Mixed Metals look is the current trend. Beautiful warm & earthy colors. They naturally 'age' to a deep darker shade (copper more so than brass metal) it is recommended to avoid contact with water.

Gold Plated A thin coat of 16k gold plate over brass. Plated jewelry is a wonderful, affordable way to add a sophisticated look, with the 'look' of real gold. It is also a great choice for those with skin sensitivities.

Rose Gold Plated A thin coat of 16k rose gold plate over brass.
Plated jewelry is a wonderful, affordable way to add a sophisticated look, and is very much on trend right now. It is also a great choice for those with skin sensitivities.

14K Gold Fill - real gold pressure bonded to brass. not to be confused with gold plating Gold filled contains more gold than plated metal. long lasting, low maintenance and tarnish resistant.

Note: Some of the ‘add on’ accent charms are made of various materials;Antique Silver-tone alloy, Stainless Steel, Pewter or Sterling Silver.



WILL IT TARNISH?

Stainless steel will not tarnish. I've had numerous customers say how well their copper, brass or sterling jewelry has held up after a year or more, so this will vary based on use, care and skin type and location/climate. To clean your piece (copper, brass or sterling silver) we recommend using a polish pad, or MAAS metal polish (available at Home Hardware or Amazon).
Find polish pads
here.

For more helpful tips visit Jewelry Care


DO YOU OFFER REFUND OR EXCHANGES?
Due to the custom nature of my designs. I do not offer refunds. But will work with you to accept exchanges, replacement, or store credit, within 7 days upon arrival. Please contact me for further instruction. I regret but i cannot redo an item because of the font chosen.


WHAT ABOUT REPAIR OR REPLACEMENT?
In the unlikely event you experience a problem with your order - All items are guaranteed for 30-days upon receipt of your order for any loose, defective or broken components. Please contact liz@rusticmetalcreations.com for further instruction. I reserve the right to refuse an exchange after this time period.

I WANT SOMETHING THAT IS NOT SHOWN, CAN YOU MAKE IT FOR ME?
Certainly! Contact me and I will quote you on the piece before you make your final decision.


DO YOU OFFER A BETTER PRICE FOR MULTIPLE ITEMS?
Yes, if you are purchasing 3 or more of the same item to share with friends, weddings etc. you may use
code: SHARE25 for 25% off your order. Cannot be combined with another offer.
Additional processing time may apply for larger orders.

CAN I CONTACT YOU BY PHONE OR CAN YOU CALL ME?
I do not have staff to answer phones.
It is not possible at this time to communicate with everyone by telephone. I would be happy to assist you through Email: liz at rusticmetalcreations.com